Pavior's support inbox is the central hub where all conversations (called tickets in other customer support software) from and about customers end up. Use the support inbox if you need to do any of the following:

• add a live chat widget to your website (see live chat)
• support your customers via email
• receive and respond to feedback videos about your website (see User suggestions and feedback)
• collaborate with multiple people or departments to ensure customer success

The support inbox operates on a shared inbox model: within a team, every member's inbox is accessible to all other team members. Shared inboxes allow you to:

• easily move a conversation that is better handled by another team member
• understand when another team member is working with a customer so you don't double-reply
• quickly take over in-progress conversations when a team member is away

The support inbox is omni-channel. It will seamlessly blend messages across multiple communication channels. Right now, we support 2 channels: email and chat. If you've set up user authentication, then your customers can continue conversations from either their email inbox, or from your website's live chat. Pavior will ensure that the conversation stays synchronized across both channels.

You can access the inbox from [MDX CODE].

Email transcripts

For customers that have an email, whenever you send them a message, it will send as both a live chat message (if installed) and an email transcript. By default, email transcripts will be sent from <yourname>@<yourteamid>.convo.email. For a more professional look, you can set up a custom email domain so that transcripts are sent directly from your domain. You can also set up sender profiles for fine-tuned control over how your emails are sent.