Automessages let you send a live chat message or email to a group of users matching a filter. As new users match the filter, they will also receive the message. Use automessages to prompt users at key moments on your website. You can access automessages at {(() => {return generateMenu('automessages')})()}. # Creating an automessage 1. Click **Create message**. 2. Select the **channel**. Automessages can be sent via 2 channels: - **Email** will send via email, and only supports users whose email address is known. - **Chat** will send a message via [live chat](/v1/user-manual/live-chat), and will only appear to users on your website. - **Both** will send to both chat and email. 3. Select the **audience**. You can either use a [filter](@crm/filters) to select users or enter a manual list of emails. 4. **Compose** your message in the editor. See the section below for details. 5. **Schedule** your message and choose who it will be sent from and who responses will be assigned to. It will the default [sender profile](/v1/user-manual/inbox/sender-profiles) of the selected team member. 6. **Review and set live**. # The automessage editor You compose your automessage using a limited version of [the component editor](/v1/user-manual/the-component-editor). Automessages can only have a few component types: [text](/v1/user-manual/the-component-editor/text), [images](/v1/user-manual/the-component-editor/image), and [buttons](/v1/user-manual/the-component-editor). In addition to the layout, you can specify the *Subject*, which will only be included in emails. You can also **Include an unsubscribe link**. The unsubscribe link is mandatory for any message sent to over 50 recipients. See [Email opt-in](/v1/user-manual/marketing-automation/email-opt-in) for more info. You can preview how your email will look on both mobile and desktop using the picker above the editor. You can also **Send a test email**, which will send an email to you so you can see what the recipient will see. If you used [message personalization](/v1/user-manual/inbox/message-personalization) in any of your [text](/v1/user-manual/the-component-editor/text) components, those will be filled in with the details of the first user in your audience (but will be different for each user once the email is sent. # Example use cases - **Pricing help**: set up an automessage for users who spend over 2 minutes on your pricing page. A user mulling over pricing is a great opportunity for a sales or customer success associate to jump in to address any concerns. You can set up a simple automessage, like "Do you need help with our products?" - **Thank you email**: set up an automessage for users who subscribe to a paid plan to thank them for upgrading.