Pavior's Live chat enables instant communication with your users. They can easily initiate support requests without leaving your website. The availability of instant, accurate customer support contributes substantially to conversion and retention rates.

When users send messages, they pop up right in your team's inbox. Anybody with the Supporter role on your team can respond.

Your team can also initiate outbound conversations with customers on your website. You can either do this manually, from the user's profile, or by using Pavior's automations features. You can craft personalized chat messages to automatically display based on specific triggers. Your automated chat messages can even include forms requesting additional information from the user.

By default, whenever an anonymous user sends a message, Pavior will send an optional form asking for the user's name and email. You can change this by going to [MDX CODE] and editing the default campaign.

To enable live chat on your website, you need to initialize the installation snippet with doChat: true.

Email transcripts

If the user provides their email address (or if the email is provided via API) and then leaves your website or goes offline, Pavior will send a transcript to their email to ensure they don't miss your response. Anonymous users will not receive an email transcript, but they can always come back to the website to see all of their messages in the chat widget.

For users that do receive email transcripts, they are completely seamless. The user can choose to continue the conversation either via the widget on your site or via email response, and Pavior will automatically keep both in sync.