Last Updated: November 1, 2023
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When you create an account or a team, we store all the data about that account or team for the purpose of providing our service. If your team is on our free plan, we may use the any data associated with the team to train our machine learning models.
We also collect information about your interactions with our website and application, and the pages that you visit on our site for the purpose of improving our services. In some cases, we use third-party services, such as Sentry.io, to collect this data on our behalf.
In addition, depending on how a team configures its usage of Pavior, we may collect data about interactions on their website. This data is only collected if the team explicitly asks for it to be collected (for example, if the chat feature is enabled on the team's website, conversations with that team's visitors will be stored).
When do we collect information?
We collect information from you when you register on our site, place an order, use live chat, open a support ticket or interact with or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
If your team has opted in to collect data about its website, Pavior will only allow members of your team, and your team alone, to access the associated data, subject to the permissions that each member has. This data is also accessible by a limited number of persons who have special access rights, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember which account you're logged into. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember which account you're logged into.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off it will turn off some of the features of the site.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Third-party links
Occasionally, at our discretion, we may include links to other sites on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Third-party scripts
We use third-party scripts, such as Sentry.io, to compile aggregate data about site traffic and site interactions. Third-party scripts have separate and independent privacy policies, and they may store third-party cookies. We work only with third-parties that we trust, but ultimately have no responsibility or liability for the content and activities of these third-party scripts. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these scripts.
How can I change my personal information?
You can change your personal information by logging into your account and going to the settings page, or by emailing us at support@pavior.com
In case of data breach
Should a data breach occur, we will notify you by email within 7 business days of discovery.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
- If at any time you would like to unsubscribe from receiving future emails, you can email us at support@pavior.com and we will promptly remove you from ALL correspondence.
Changes to the Privacy Policy
We may update this privacy at any time. When we do, we will update the Last Updated date at the top of this document.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Debuggex Inc.
222 Finch Ave W. #213
Toronto, Ontario
M2R1M6 Canada